Terms of service

Overview

This website (“Reeleave.com”) is operated by us. Throughout the Website, the terms “we”, “us” and “our” refer to the operator of this store. We offer the Website, including all information, tools and services available from the Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting the Website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (the “Terms”), including any additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users, including, without limitation, browsers, vendors, customers, merchants, and/or contributors of content who visit, purchase, download, register with us, access, or use our Website, mobile applications, emails, blogs, phone, in person, social media, or other online or interactive services that link to these Terms. These Terms do not apply to any site, app, or service that has a separate terms of use.

Read these Terms carefully before accessing or using the Website. If these Terms are considered an offer, acceptance is expressly limited to these Terms. If you do not agree with any part, do not use the Website.

Any new features or tools added to the current store are also subject to these Terms. We may update, change, or replace any part of these Terms by posting updates to the Website, with or without notice. It is your responsibility to check this page periodically for changes. Your continued use of the Website or store following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell products and services to you.

Section 1 — Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or you are the age of majority and have given consent for any minor dependents to use the Website.

All elements of the Website and store (look and feel, text, images, logos, icons, software, and other materials) are our property or used under license and are protected by applicable laws. No logo, graphic, sound, or image may be copied or retransmitted without our prior written permission.

You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction (including copyright). You must not transmit worms, viruses, or destructive code. A breach of any Term will result in immediate termination of Services.

Section 2 — General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or access to the Service without our express written permission.

Headings used herein are for convenience only and do not limit these Terms.

Section 3 — Accuracy, Completeness and Timeliness of Information

We are not responsible if information on the Website or in the store is not accurate, complete, or current. Material is provided for general information only and should not be relied upon as the sole basis for decisions. Any reliance is at your own risk.

The Website may contain historical information which is not current and is provided for reference only. We may modify contents at any time, with no obligation to update information. You agree it is your responsibility to monitor changes.

Section 4 — Modifications to the Service and Prices

Prices and terms of sale are subject to change without notice.

We may modify or discontinue the Service (or any part/content) or any products at any time without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance.

Section 5 — Products or Services

Certain products or services may be available exclusively online. These may have limited quantities and are subject to return or exchange only according to our Return & Refund Policy.

We attempt to display product colors and images accurately; we cannot guarantee your monitor’s display.

We reserve the right to limit sales to any person, region, or jurisdiction; to limit quantities; to change product descriptions or pricing at any time; and to discontinue products. Any offer is void where prohibited.

We do not warrant that quality of products/services/information will meet your expectations or that errors will be corrected.

Section 6 — Accuracy of Billing and Account Information

We reserve the right to refuse any order. We may limit or cancel quantities per person, household, or order (including orders under the same account, credit card, and/or billing or shipping address). If we change or cancel an order, we may notify you via the email and/or billing address/phone number provided. We may limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information and to promptly update information (including email and payment details) so we can complete transactions and contact you as needed.

See our Return & Refund Policy for details.

Section 7 — Optional Tools

We may provide access to third-party tools which we neither monitor nor control. You acknowledge we provide access “as is” and “as available” without warranties, representations, or endorsements. We have no liability arising from your use of optional third-party tools. Use is entirely at your own risk and subject to the third party’s terms. Future new services/features are also subject to these Terms.

Section 8 — Third-Party Links

Third-party materials may be available via our Service. Links may direct you to third-party websites not affiliated with us. We are not responsible for examining or evaluating content and will not have liability for any third-party materials, products, services, or websites. Review third-party policies before any transaction. Complaints or concerns regarding third-party products should be directed to the third party.

Section 9 — User Comments, Feedback and Other Submissions

If you submit content (e.g., contest entries, ideas, suggestions, proposals, photos, plans, or other materials) online, by email, by post, or via social media (collectively, “comments”), you agree we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you forward to us. We have no obligation to: (1) keep comments confidential; (2) pay compensation; or (3) respond.

We may (but have no obligation to) monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, otherwise objectionable, or violates any party’s intellectual property or these Terms.

You agree your comments will not violate rights of any third party and will not contain unlawful, abusive, or obscene material, or any virus/malware. You may not use a false email address or mislead as to origin. You are solely responsible for comments you make and their accuracy.

Section 10 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 — Errors, Inaccuracies and Omissions

Occasionally information on the Website/store or in the Service may contain typographical errors, inaccuracies, or omissions (e.g., descriptions, pricing, promotions, offers, shipping charges, transit times, availability). We reserve the right to correct and to change or update information or cancel orders if information is inaccurate at any time without prior notice (including after an order is submitted).

We undertake no obligation to update or clarify information except as required by law. No specified update/refresh date should be taken to indicate that all information has been modified or updated.

Section 12 — Prohibited Uses

In addition to other prohibitions in these Terms, you are prohibited from using the Website/store/our social media or any content: (a) for unlawful purposes; (b) to solicit unlawful acts; (c) to violate regulations, rules, laws, or ordinances; (d) to infringe intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload/transmit viruses or malicious code; (h) to collect or track personal information of others; (i) to spam/phish/pharm/pretext/spider/crawl/scrape; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent security features of the Service, Website, store, other websites, or the Internet. We may terminate use for violations.

Section 13 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee that use of the Service/Website/store will be uninterrupted, timely, secure, or error-free, or that results will be accurate or reliable. We may remove the Service or products for indefinite periods or cancel at any time without notice.

You expressly agree that your use (or inability to use) is at your sole risk. The Service and all products delivered through the Service are provided “as is” and “as available” without representations, warranties, or conditions of any kind, express or implied, including merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall we (including directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors) be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service/Website/store or any products, or for any other claim related in any way to your use, including errors or omissions, or any loss or damage incurred as a result of content or products posted, transmitted, or made available via the Service, even if advised of the possibility. Some jurisdictions do not allow exclusion or limitation of liability for consequential or incidental damages; in such jurisdictions, liability shall be limited to the maximum extent permitted by law.

Section 14 — Indemnification

You agree to indemnify, defend, and hold us and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or of any law or the rights of a third party.

Section 15 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed. Such determination shall not affect the validity and enforceability of any remaining provisions.

Section 16 — Termination

Obligations and liabilities incurred prior to the termination date survive termination. These Terms are effective unless and until terminated by you or us. You may terminate at any time by notifying us that you no longer wish to use the Services or when you cease using the Website. If, in our judgment, you fail or we suspect you have failed to comply with any provision, we may terminate at any time without notice and you will remain liable for all amounts due up to and including the date of termination; we may also deny you access to the Services (or any part thereof).

Section 17 — Entire Agreement

These Terms and any policies or operating rules posted by us on the Website/store constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals (oral or written). Any ambiguities shall not be construed against the drafting party.

Section 18 — Registration

You may be able to create an account (“Account”). By registering, you represent that all information provided is current, complete, and accurate, and you agree to maintain and promptly update it. You may be required to choose a username and/or password; we may rely on these to identify you and may contact you using the phone number you provide. You are responsible for safeguarding credentials and for all use of your Account. We may disable any account if we believe you have failed to comply with these Terms. You are responsible for obtaining and maintaining all equipment and connectivity needed to access the Website/store and for all related charges.

Section 19 — Payment

Online payments are processed by a payment provider. You will be directed to a secure form to enter card details. Payment details are transmitted to the provider for processing and confirmation.

Section 20 — Other Important Terms

This contract is between you and us. No other person shall have rights to enforce any of its terms. We may transfer our rights and obligations to another organization; this will not affect your rights or our obligations.

Section 21 — Waiver

If we fail to insist that you perform any obligation, or do not enforce our rights, or delay in doing so, that does not mean we have waived our rights. Any waiver will be in writing and will not waive subsequent defaults.

Section 22 — Governing Law & Dispute Resolution

If you are located in the EU/UK/EEA, these Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Netherlands, without regard to conflict of law principles. Courts in the Netherlands shall have non-exclusive jurisdiction, and consumers may also bring claims in their country of residence as permitted by mandatory consumer law.

If you are located in the United States, to the fullest extent permitted by law, any dispute shall be resolved by binding arbitration on an individual basis administered by the American Arbitration Association (AAA) under its applicable Rules. There is no right to a jury trial and no class actions. Before commencing arbitration, you must send a written notice of dispute; if not resolved within 30 days, you may file for arbitration. The arbitrator may award actual direct damages only (no punitive or equitable relief), subject to applicable law. If any part of this clause (other than the waiver of class/representative claims) is found unenforceable, the remainder survives; if the class-action waiver is invalidated, disputes must proceed in court.

Nothing in this section deprives consumers of protections afforded by mandatory laws of their habitual residence.

Section 23 — Changes to Terms of Service

You can review the most current version of these Terms at any time on this page. We may update these Terms at our sole discretion by posting changes to the Website/store. It is your responsibility to check periodically. Your continued use after changes constitutes acceptance.

Section 24 — Contact Information

Customer Service: support@reeleave.com

Calls may be monitored for quality and training purposes. Questions about these Terms should be sent to support@reeleave.com.

Accessibility Statement

We are committed to making the Website accessible to everyone and aim to conform to WCAG 2.1 AA. If you need these Terms or our Privacy Policy in an alternative format (e.g., PDF or verbal assistance), email support@reeleave.com and we’ll provide an accessible version. If you encounter an accessibility issue, please contact us.