Privacy Policy

Introduction

 

We respect your privacy and are committed to protecting it through this Privacy Policy (“Policy”).

This Policy describes the types of information we may collect or that you may provide when you visit, purchase, download, register with us, access, or use our website, mobile applications, emails, social media, customer support channels, or any other online services that link to this Policy (collectively, the “Services”).

This Policy does not apply to sites, apps, or services that have a separate privacy notice.

 

 

Your Personal Information and How We Use It

 

We collect, use, and store personal information to provide and improve the Services, fulfill orders, and offer a personalized experience online and (where applicable) in person. We keep your information confidential and handle it in accordance with this Policy.

 

 

Information We Collect


1) Information you provide directly

 

  • Account and contact data (name, email, phone, billing/shipping address).

  • Order and payment details (we use payment processors; card numbers/security codes are not stored on our servers).

  • Communications (support requests, recorded calls with notice/consent, survey responses, reviews, social messages).

  • Program participation (subscriptions, rewards, referrals, giveaways).

 


2) Information collected automatically

 

  • Device/usage data: IP address, browser type, operating system, referring URLs, pages viewed, time stamps, general location, and similar technical data.

  • Cookies, pixels, SDKs, and similar technologies for analytics, personalization, advertising, and fraud prevention. See Cookies & Standard Web Practices below.

 


3) Information from third parties

 

  • Payment and fraud-prevention partners.

  • Analytics and advertising partners.

  • Social platforms (when you interact or connect).

  • Address validation and shipping carriers.

 

 

 

When You Browse as a Guest

 

You may browse certain areas without creating an account. We do not collect personal identifiers unless you provide them. We do collect technical statistics (e.g., IP, referrers, browser/workstation type) to understand traffic and improve compatibility and performance.

 

 

How We Use Information

 

We use information (including personal information) to:

 

  • Provide, operate, and improve the Services and our products.

  • Process orders, payments, returns, and customer support requests.

  • Personalize content, remember preferences, and maintain your cart.

  • Conduct analytics and research; test features and measure performance.

  • Customize/target advertising and measure campaign effectiveness.

  • Communicate service updates, transactional alerts, and—if permitted—marketing.

  • Prevent, detect, and investigate fraud, abuse, and security incidents.

  • Enforce terms, comply with law, and protect our rights and users.

  • Plan, enhance, and develop new products and services.

  • Any other purpose disclosed at collection or with your consent.

 


Where required (e.g., EEA/UK), we process personal data under legal bases such as contract performance, legitimate interests, consent, and legal obligations.


We may aggregate or de-identify data so it no longer identifies you; we may use such data for any lawful purpose.

 

 

Third Parties and Tracking Technologies

 

Third parties (advertisers, ad networks, analytics providers, payment and logistics partners, device manufacturers, and mobile/network providers) may collect information about your activity over time and across websites/apps to provide analytics and interest-based advertising. We do not control these technologies. See Opt-Out Policy and Cookies & Standard Web Practices for choices.

 

 

Reviewing or Updating Your Information

 

You can update certain details in your account settings or by contacting customer support.

 

 

Cookies & Standard Web Practices

 

Our Services use cookies and similar technologies. Some features require cookies to function.

 

  • Session & preference cookies: remember choices so you don’t re-enter data.

  • Analytics: tools that receive data from your browser/app to help us analyze usage and improve.

  • Advertising pixels/SDKs: help deliver/measure ads and understand conversions.

  • Email pixels: check if messages were opened (where permitted).

  • Security: we use encryption (e.g., TLS/SSL) for sensitive transmissions.

 


You can manage cookies via your browser settings. Blocking some cookies may limit functionality.

 

 

Opt-Out Policy (Marketing & Ads)

 

You may opt out of marketing emails at any time via the unsubscribe link or by contacting support@reeleave.com. We will continue sending transactional messages (e.g., order and shipping updates).

For interest-based advertising, you can adjust ad preferences on your device or visit industry opt-out pages (e.g., NAI/DAA/YourOnlineChoices) where available.

 

 

Children’s Privacy

 

The Services are not intended for children under 13, and we do not knowingly collect personal information from them. If you believe we have information about a child under 13, please contact us so we can delete it.

 

 

Information We Disclose to Others

 

Service providers and vendors. We share information with service providers (payments, fulfillment, customer support, analytics, marketing, survey distribution, fraud prevention, legal/financial advisors) who may access information only to perform services for us and must protect it.


Business partners. We may jointly offer products, services, or promotions with partners. Their use of your information is subject to their privacy policies.


Compliance and safety. We may disclose information to governmental authorities or third parties when required by law (e.g., subpoenas), to protect rights, investigate fraud, or respond to security incidents.


Business transfers. We may disclose/transfer information in connection with a merger, acquisition, financing, sale of assets, insolvency, or similar event.


We do not share text-messaging originator opt-in data or consent with third parties (except to comply with law).


We may share aggregated or de-identified information that does not identify you.

 

 

International Data Transfers

 

Your information may be transferred to and processed in countries other than your own. We use appropriate safeguards for cross-border transfers where required (e.g., EU Standard Contractual Clauses).

 

 

Data Retention

 

We retain personal information as long as necessary to fulfill the purposes described in this Policy, comply with legal/financial obligations, resolve disputes, and enforce agreements, subject to applicable statutes of limitation and retention requirements.

 

 

Security Standards

 

We maintain administrative, technical, and physical safeguards designed to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. No system is 100% secure; if you suspect unauthorized access to your account, contact us immediately.

 

 

Your Rights & Choices

 

EEA/UK (GDPR) residents: You may have rights to access, correct, delete, restrict or object to processing, portability, and to withdraw consent (without affecting prior lawful processing). You also have the right to lodge a complaint with your local supervisory authority.


US State Privacy (e.g., CA/VA/CO/CT/UT): Subject to eligibility, you may request access, correction, deletion, portability, and opt-out of targeted advertising, sale, or profiling for significant decisions. We do not discriminate for exercising your rights.


To exercise rights, email support@reeleave.com with the subject “Privacy Rights” and include your name, contact details, and request type. We may need to verify your identity.


Do Not Track: Our Services currently do not respond to browser “Do Not Track” signals.

 

 

Mobile Terms of Service (SMS)

 

By consenting to our SMS/text messaging service, you agree to receive recurring SMS/text messages (e.g., order updates, account alerts, promotions) at the mobile number you provide. Message frequency varies. Message/data rates may apply. Consent isn’t a condition of purchase.

To opt out, reply STOP or use any provided unsubscribe link. For help, reply HELP or email support@reeleave.com. Carriers are not liable for delayed or undelivered messages. If you change numbers, you’ll need to re-enroll with the new number.

 

 

Information Accuracy

 

To correct or verify information you’ve provided, update your account settings or contact support.

 

 

Privacy at Other Websites/Apps

 

Our Services may link to third-party sites/apps. Their privacy policies govern those properties. Review their policies carefully.

 

 

Updates to This Policy

 

We may update this Policy from time to time. We’ll post the revised version with an updated “Last updated” date. Your continued use of the Services after changes means you accept the updated Policy.


Last updated: 05-10-2025

 

 

Accessibility Statement

 

We’re committed to accessibility. To request this Policy in an alternative format, or for assistance, contact support@reeleave.com. 

 

 

Contact Us

 

Questions about this Policy or our privacy practices?

📩 support@reeleave.com