Frequently Asked Questions
Why use Reeleave?
Reeleave provides fast, drug-free relief from migraines, tension headaches, and sinus pressure using cooling compression therapy. It’s soft, light-blocking, and fits snugly — allowing you to rest, recover, and reset naturally.
How does it work?
The cap combines gentle compression with cold or heat therapy to reduce inflammation, calm overactive nerves, and block sensory triggers like light and noise — all key migraine aggravators.
Can I use it for other conditions besides migraine?
Yes! Many users also use Reeleave for stress relief, sinus pain, post-workout recovery, eye puffiness, or when they just need to cool down and relax.
Is it reusable?
Absolutely. The gel retains temperature through multiple freeze or heat cycles. Just follow the cleaning and care instructions for long-term use.
Can I heat it up as well?
Yes — it can be gently warmed in the microwave for soothing heat therapy. Instructions are included on the care card.
How long does it stay cold or warm?
Cold relief typically lasts 20–35 minutes, depending on your freezer and room temperature. For extended sessions, we recommend keeping a second cap ready to rotate.
Does it cover the whole head?
The 360° design covers the forehead, temples, eyes, and back of the head for full relief. It also provides gentle darkness for light sensitivity.
Is it safe for sensitive skin?
Yes. The outer fabric is ultra-soft and hypoallergenic. For extra comfort, you can use the washable liner that comes with your order.
What sizes are available?
The standard size fits most adults comfortably. The material is stretchable and adapts to different head shapes.
Can I sleep with it on?
Yes — many users fall asleep with it. Just ensure the temperature feels comfortable and not too cold before doing so.
Shipping and Delivery
Where do you ship?
We ship worldwide!
- USA, UK & EU: 5–8 business days
- Canada & Australia: 7–10 business days
- Rest of the world: 10–15 business days
When will my order be processed?
Orders are processed within 1 business day, excluding weekends and holidays.
Do I have to pay import duties?
Import duties or taxes may apply depending on your country’s regulations. These fees are the customer’s responsibility.
How much does shipping cost?
Shipping is calculated at checkout based on your region and order weight. Occasionally, we offer free shipping promotions on bundles.
How can I track my order?
Once shipped, you’ll receive an email with your tracking number and link for real-time updates.
My package is delayed — what should I do?
Delays can occasionally occur due to customs or carrier issues. If your package hasn’t arrived after the estimated time, reach out to support@reeleave.com and our team will assist you.
What if my product is lost or damaged during shipping?
If your order arrives damaged or gets lost in transit, we’ll send a replacement or issue a refund after verification.
Warranties and Returns
What if I received a defective product?
Please contact us within 7 days of delivery with clear photos and your order number. We’ll replace or refund your item as quickly as possible.
Can I return my order?
We accept returns of unused and unopened products within 30 days of delivery. See our Return & Refund Policy for details.
Who covers return shipping costs?
If the item is defective or incorrect, we’ll cover return shipping. For general returns, the customer is responsible for the cost.
What warranty do you offer?
Every product comes with a 1-year limited warranty covering manufacturing defects. Normal wear, misuse, or accidental damage is not included.
When will I receive my refund?
Once your return is inspected and approved, the refund will be issued to your original payment method within 5–10 business days.